Support
Write to support@lalai.app and a person will answer, usually within two working days. There is no account to look up, so it helps if you say which phone or tablet you are on and what happened.
I paid and the stories are still locked
Open Settings in the app and tap Restore purchases. Subscriptions are tied to your App Store or Google Play account, so this is also what to do on a new phone or after reinstalling. If it still does not unlock, write to us and say which store you bought it in.
How do I cancel?
Cancelling is done in the store, not in the app, because that is where the payment lives.
- iPhone or iPad: Settings → your name → Subscriptions → Lalai.
- Android: Play Store → profile → Payments and subscriptions → Lalai.
Cancel at least 24 hours before the period ends to avoid the next charge. You keep everything until the period you have paid for runs out.
The free trial
The trial runs for 7 days and then becomes a paid month unless you cancel. Apple and Google decide who is eligible — one trial per account, ever — so if you have subscribed before, the app will show the price without a trial.
Refunds
Refunds are handled by the store you bought it from, not by us: Apple at reportaproblem.apple.com, Google through the Play Store order history. If something went wrong at our end, tell us and we will help you make the case.
It will not play offline
Audio is kept on the phone after the first listen, so a story or sound you have played before will work with no signal. Anything you have not opened yet needs a connection the first time. "Clear downloaded sounds" in Settings empties that store if you need the space back.
Deleting your data
There is no account, so uninstalling removes everything held on your device. To have the subscription record erased as well, write to support@lalai.app.
Something else
support@lalai.app. Bug reports, a story that stops early, a sound that clips — all of it is worth telling us about.
Get in touch: support@lalai.app
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